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1. Overview

The term ‘client’ may refer to either the learner or their parents/guardians, or both if ‘clients’. It is expected of our clients to accept and trust us in the following:

  • We value our relationship with clients as that of a partnership;
  • Swords & Stationery is NOT a tutoring serviceit is a set of therapy services;
  • The Swords & Stationery approach is catered to learners with AND without Specific Learning Difficulties;
  • Therapy sessions are always planned and conducted with the aim of helping our learners improve academically, emotionally, socially and/or mentally;
  • Any professional decision or opinion by our therapists (so explicitly expressed), whether verbal or in writing, is in the best interests of the learner;
  • Results from our therapy services are not guaranteed in any form, as they are dependent on the learner’s aptitude and attitude;
  • We have the right to cease therapy services for the learner at our discretion;
  • All decisions made with regard to the conducting of therapy services are at our discretion.

2. Payment

  • Therapy fees must either be paid by the session, or by every four sessions;
  • If paid by the session, fees must be paid before the start of the session, failing which, the therapist has the right to reject therapy services to the client;
  • If paid by every four sessions, fees must be paid before the start of the first session, failing which, the therapist has the right to reject therapy services to the client;
  • All fees are to be paid in cash or cheque;
  • There will be no refunds under any circumstances.

3. Class Schedule

  • Attendance of the student is compulsory once a class has been scheduled;
  • Classes can be rescheduled once a month, provided the therapist is notified at least five working days in advance;
  • In the event of last minute circumstances on the client’s end (such as a family emergency or an illness), replacement classes will be provided if verifiable documentation, such as medical certificates, can be produced;
  • A replacement class will be provided if the therapist is unable to conduct the scheduled class;
  • The therapist has the final say on class schedule arrangements.

4. Classroom Management

  • The parent or guardian will trust the therapist to reinforce discipline in class, in a way that will best benefit the child’s learning;
  • At the therapist’s discretion, up to one parent or guardian of the learner may be allowed to sit in during a 1-to-1 session, up to a maximum of four sessions;
  • The therapist has the right to cease therapy services should the learner pose an immediate danger to themselves and to others around them.

5. Lessons

  • All sessions are conducted with at least one learning objective in mind;
  • Various non-mainstream teaching tools, such as tabletop games, may be used during the therapy session, depending on the learner’s needs;
  • We aim to implement the best possible therapy programme for our learners that can satisfy their short-term and long-term learning needs, but results may not be immediately visible, nor are they guaranteed.

6. Communication

  • Our therapists will work closely with the learner’s parent or guardian by providing regular updates on the learner’s progress;
  • For older learners, our therapists may liaise directly with them;
  • Updates may be provided through reports, e-mails and/or text messages.

7. Diagnostic Assessment

  • The Swords & Stationery educational therapy diagnostic assessment is conducted free of charge, out of goodwill, and potential clients are under no obligation to apply for our educational therapy programme post-assessment;
  • The therapist may stop the diagnostic assessment midway, depending on the child’s ability and temperament then.

8. Privacy

  • Our therapists may request to review any psychological and school reports that the child may have, in order to better help them;
  • In accordance with the Personal Data Protection Act (PDPA), all information provided to us is strictly confidential and will not be shared with third parties.

Last updated on 5/7/2017