The term ‘client’ may refer to either the learner or their parents/guardians, or both if ‘clients’. It is expected of our clients to accept and trust us in the following:
- We value our relationship with clients as that of a partnership;
- Swords & Stationery is NOT a tutoring service—it is a set of therapy services;
- The Swords & Stationery approach is catered to learners with AND without Specific Learning Difficulties;
- Therapy sessions are always planned and conducted with the aim of helping our learners improve academically, emotionally, socially and/or mentally;
- Any professional decision or opinion by our therapists (so explicitly expressed), whether verbal or in writing, is in the best interests of the learner;
- Results from our therapy services are not guaranteed in any form, as they are dependent on the learner’s aptitude and attitude;
- We have the right to cease therapy services for the learner at our discretion;
- All decisions made with regard to the conducting of therapy services are at our discretion.
- Therapy fees must either be paid by the session, or by every four sessions;
- If paid by the session, fees must be paid before the start of the session, failing which, the therapist has the right to reject therapy services to the client;
- If paid by every four sessions, fees must be paid before the start of the first session, failing which, the therapist has the right to reject therapy services to the client;
- All fees are to be paid in cash or cheque;
- There will be no refunds under any circumstances.
3. Class Schedule
- Attendance of the student is compulsory once a class has been scheduled;
- Classes can be rescheduled once a month, provided the therapist is notified at least five working days in advance;
- In the event of last minute circumstances on the client’s end (such as a family emergency or an illness), replacement classes will be provided if verifiable documentation, such as medical certificates, can be produced;
- A replacement class will be provided if the therapist is unable to conduct the scheduled class;
- The therapist has the final say on class schedule arrangements.
4. Classroom Management
- The parent or guardian will trust the therapist to reinforce discipline in class, in a way that will best benefit the child’s learning;
- At the therapist’s discretion, up to one parent or guardian of the learner may be allowed to sit in during a 1-to-1 session, up to a maximum of four sessions;
- The therapist has the right to cease therapy services should the learner pose an immediate danger to themselves and to others around them.
- All sessions are conducted with at least one learning objective in mind;
- Various non-mainstream teaching tools, such as tabletop games, may be used during the therapy session, depending on the learner’s needs;
- We aim to implement the best possible therapy programme for our learners that can satisfy their short-term and long-term learning needs, but results may not be immediately visible, nor are they guaranteed.
- Our therapists will work closely with the learner’s parent or guardian by providing regular updates on the learner’s progress;
- For older learners, our therapists may liaise directly with them;
- Updates may be provided through reports, e-mails and/or text messages.
7. Diagnostic Assessment
- The Swords & Stationery educational therapy diagnostic assessment is conducted free of charge, out of goodwill, and potential clients are under no obligation to apply for our educational therapy programme post-assessment;
- The therapist may stop the diagnostic assessment midway, depending on the child’s ability and temperament then.
- Our therapists may request to review any psychological and school reports that the child may have, in order to better help them;
- In accordance with the Personal Data Protection Act (PDPA), all information provided to us is strictly confidential and will not be shared with third parties.
Last updated on 5/7/2017